Return policy

Return policy

The buyer may use the right of return within 30 days after receipt of goods. The will to use the right of return must be notified in writing form per e-mail to the address: info@bimago.com.

Using the right of return, the buyer sends the received goods back to the address of the seller which is provided by us.

Attention! The right of return does not apply to custom and personalized orders (e.g. for paintings of custom size).

The buyer who uses the right of return receives the refund of the entire amount paid for returned goods, however the shipping costs to the seller are covered completely by the buyer.

The refund of money on the account of the buyer is executed within 7 working days after we receive the returned item or after we receive the returned item's shipment number (if it is possible to check the shipment status online).

In order to get additional information concerning return policy, please do not hesitate to contact our customer service (info@bimago.com).
 
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