How long does order processing take?

Once your order has been paid for, we start working on it straight away. Our products are not kept in stock – they are made to order. This means you receive a freshly produced item, prepared especially for your order.

How do we calculate the processing time?

Processing time is counted from the moment your payment is registered to the moment your parcel is delivered. It includes:

• preparing the product (production),
• careful packing,
• handing the parcel over to the courier,
• and the time needed for delivery.

You’ll find the estimated processing time on the product page and in the confirmation email you receive after placing your order. All times are given in working days. Weekends and public holidays are not included.

Shipping and delivery

We work with reputable courier companies that ensure safe and reliable delivery. Every parcel is properly secured and insured during transport.Upon receiving your parcel, we recommend checking its condition in the presence of the courier. If any damage is found, please ask for a damage report to be completed – this will help speed up the claims process.

Shipping costs

Shipping costs depend on the shipping destination and will be charged accordingly in the shopping basket.

Shipping costs may be higher than the standard rate if the delivery address is classified by the courier as a remote area (e.g. small islands, locations with limited transport access). If you’re unsure, please contact us and send the exact delivery address — we will let you know the shipping cost for your location.

ℹ️ Busy periods
During peak periods (e.g. sales, pre-Christmas season), processing times may be slightly longer. We monitor the situation continuously and do everything we can to process orders as quickly as possible.

Processing time by product