Frequently Asked Questions
What products are available in the bimago.com on-line shop?
Bimago.com offers a wide range of paintings, digital prints and interior design accessories. Our gallery consists of over 4000 original motifs that can be executed as handmade paintings or as high quality digital prints on canvas or plexiglass. We also offer a wide range of decorative wall stickers and a large collection of famous artists' reproductions. We are still working on enlarging our assortment: brand new products are going to be available soon!
How can I make an order?
You can place your order in a fast and secure way, directly on our website. All you have to do is add the chosen product to your shopping cart and then follow the instructions. If you need more detailed information in this matter, click here to find out how to make your order step by step.
What payment methods are available in the bimago.com on-line shop?
Making a purchase on bimago.co.uk, you have the possibility of using the most popular payment methods in the world. You can choose from fast and secure on-line payment types (Paypal, credit card, on-line bank transfers) or execute your payment directly on our bank account, using the traditional bank transfer.
Can I pay on delivery?
Unfortunately not. Each item is being produced individually and on request, after the reception of the payment – as a consequence, we cannot accept such payment methods, as C.O.D. (cash on delivery).
What is the standard order processing time?
The standard order processing time depends on the chosen product type – e.g. digital canvas prints are being sent within 48h (business days) from the reception of the payment, however it can take a bit longer if you have chosen a handmade painting. Further information is available here.
What are the delivery costs?
The shipping costs of our products depend on the delivery address and are calculated for each item separately. The standard shipping cost to England amount to 19,90 EUR. If you buy more than one product, the shipping cost for the second and each following product is reduced of 50%. For more detailed information on the shipment (costs, shipment methods, delivery time etc.), please go to the Shipment section.
What happens if my parcel has been damaged?
We are perfectly aware that our products are quite fragile – that’s why we are doing our best to make the packing process perfect and accurate in every detail. Each painting and digital print is packed accourding to the requirements of world’s most prestigious carriers such as DPD and UPS. Transport damages are quite rare, however if they occur, please contact our customer service team as soon as possible. We’ll be happy to help you out and find the best solution to your problem.
If the purchased product doesn’t match my expectations, can I send it back to you?
Yes, of course you can take advantage of the return policy. The purchased product can be sent back to the seller within 30 days from the date of the reception of the goods. In this case, please contact our customer service in the first place – to be able to settle all the details. Further information in this matter is available here.
How do I apply a wallsticker?
You can find a detailed description here. Wallstickers can be applied on any plain, non-silicon surface if only it is grease-free but we do not recommend applying it on rough surfaces or structural walls (the sticker does not adhere to the wall perfectly and is more susceptible to damages).
Are the stickers removable?
Yes, of course you can remove it, just remember that once it is removed you cannot use it any more. Moreover, it is possible that it leaves some glue stains and it may be necessary to repaint the wall.
Are the wallstickers resistant to humidity? Can I apply it in my bathroom?
Yes, the stickers are resistant to humidity and they can be applied also in bathroom. You just have take care that it does not have any contact with the water stream.